Legal documentation

Mainstream Networks SL


Complaints Policy and Procedures


Revision Date: 2 Jun 2024


Policy

Mainstream Network SL is dedicated to providing all users with a safe and compliant environment. This Complaints Policy outlines the procedures for addressing content-related complaints and ensuring adherence to legal and regulatory standards.

We are committed to providing the most up-to-date reporting methods to ensure all users feel confident and comfortable reporting unauthorized content. Available reporting methods include online chat, electronic forms, a denounce button beside each content, and email.

Using Mainstream Network SL's services, you agree to abide by this Complaints Policy and Procedures. We reserve the right to update this policy as needed; the latest version will be available on our website.

Removal of Content Depicting Oneself

1. Claim Submission:

a. Email report@maisntream.network with the subject "Content Removal Request." b. Include the URL, title, and reason for the request. c. Provide proof of identity to verify that you are the individual depicted in the content.
2. Review and Decision:

a. Our team will resolve the request promptly within 7 days. b. Possible results: content was removed, and no further actions were taken.
3. Appeal Process:

a. You may appeal the decision by providing additional facts or reasons. b. Appeals are reviewed by a neutral body.
Reporting Channels

● Email: report@maisntream.network


Unauthorized Content

1. Claim Submission:

a. Ping us via the Online Support Chat, available at the URL Footer, or use the "Denounce" button linked to the content, or email us at report@maisntream.network b. Provide the URL, date/time of the content, and a description of why it is unauthorized, along with screenshots if available.
2. Review and Action:

a. The content is immediately disconnected from public view. b. Our team resolves the claim within 24 hours. c. Possible results: content removed or reinstated.
3. Appeal Process:

a. You may appeal the decision by providing new facts and referencing previous claims.
Reporting Channels

● Online Chat & Electronic Form, available from the URL Footer;
● Denounce Button, available beside each content;
● Email: report@maisntream.network.


Content Copyright Infringement

1. Claim Submission:

a. Email report@maisntream.network with the subject "Content Copyright Infringement." b. Include claimant details, a description of the copyrighted work, and proof of ownership. c. Provide the URL where the infringement occurs.
2. Review and Decision:

a. Our team resolves the claim within 7 days. b. Possible results: content was removed, and no further actions were taken.
Reporting Channels

● Email: report@maisntream.network


Content Infringement Counter-Notice

1. Claim Submission:

a. Email report@maisntream.network with the subject "Content Copyright Counter-Notice."
b. Provide details about the deleted material, proof of ownership, and the content URL.
c. Include a statement agreeing to the federal court's jurisdiction and accepting service of process.

2. Review and Decision:

a. Our team resolves the claim within 7 days. b. Possible results: content was restored, and no further actions were taken.
Reporting Channels

● Email: report@maisntream.network

Record Keeping

● A register of complaints will be maintained by the Support Team Manager.
● Records will include details of the complainant, the nature of the complaint, the date logged, the actions taken, and resolution details.
● All personal data will be anonymized after the claim is resolved.
● Copies of all correspondence and materials related to complaints will be kept for 7 years.
● Access to the complaints register is restricted to authorized personnel only.